Service
Support & Maintenance
Monitoring, bug fixes, upgrades and continuous improvements under a clear service-level agreement — so your product gets better, not older.
Overview
What our support & maintenance service covers
Ideal for
Live products that need reliable care — whether we built them or someone else did.
24/7 monitoring
Uptime, error and performance monitoring with on-call response.
SLA-backed fixes
Agreed response and resolution times for every severity level.
Upgrades & patches
Framework, dependency and security updates on a regular schedule.
Monthly improvements
A set allowance of hours for enhancements each month.
How we deliver
A proven 5-step delivery process with no surprises
The same process for a landing page or an enterprise platform. You always know what's happening, what's next, and what you'll receive.
Week 0–1
Discover
We learn your goals, users and constraints, then agree what success looks like.
- Scope document
- Estimate & timeline
- Risk register
Week 1–3
Plan & Design
Architecture, roadmap and a clickable prototype you can test before we build.
- Product roadmap
- Technical design
- Clickable prototype
2-week sprints
Build
Working software every sprint, with a live demo and a staging link every week.
- Weekly demos
- Staging environment
- Sprint reports
Go-live
Test & Launch
Testing sign-off, a planned release, and training for the people who will use it.
- QA sign-off
- Production release
- Docs & training
Ongoing
Support & Grow
We monitor, fix and keep improving — so the product gets better after launch.
- SLA support
- Monitoring
- Monthly improvements
Included in every project
- A named delivery lead
- A shared project board
- A live demo every week
- Code in your repository from day one
Related services
Often combined with
FAQ
Frequently asked questions
Can't find what you're looking for? Our team usually replies within a few hours.
How much does a project cost?
It depends on scope. Websites for small businesses typically start in the low thousands, MVP apps in the mid range, and enterprise platforms are estimated after a short discovery. After a free 30-minute call we send a written estimate within three business days.
How long until my project is live?
Most websites go live in 3–6 weeks, MVP apps in 8–14 weeks, and larger platforms are delivered in phases so you get value early. Your timeline is agreed in writing before work starts.
I'm not technical. Can I still work with you?
Absolutely — many of our clients aren't. You'll have one point of contact, plain-language updates, and a demo every week so you can see and click through what's been built.
Who owns the code and designs?
You do. Everything we create lives in your accounts and repositories from day one, and full ownership transfers to you on payment.
Have a project in mind? Let's map out how to deliver it.
Book a free 30-minute call with a senior consultant. You'll leave with a clear next step, a rough timeline and a budget range — no obligation.
- Free consultation
- Written estimate in 3 days
- NDA on request